The Customer Service Representative is responsible for  providing  service related to processing orders, product inquiry, returns, replacements, and complaint management. 

• Provide first line communication with customers (mainly by email) 
• Process customer orders/changes 
• Process customer returns 
• Provide timely and accurate information on incoming customer order status and product knowledge requests.
• Resolve customer issues and recommend corrective measures 
• Provide timely feedback to other departments regarding service interruption or customer concerns.
• Maintain and effectively apply knowledge of products, services, and current organizational policies specifically related to Quality and Regulatory requirements.