70-75K Direct Hire

ESSENTIAL FUNCTIONS:

• Processes incoming orders and provides the necessary information needed to support customer requests. Collects pertinent information, including blueprints, specifications, and quotes as required to perform the Contract Review process.
• Responds to customer phone inquiries. Handles routine matters regarding customer satisfaction.
• Verifies that information entered into the system is accurate and matches the customer’s original order.
• Receives job change orders and verifies information against specifications.
• Communicates with customers regarding scheduling, delivery, and quality performance to achieve high levels of customer satisfaction.
• Thoroughly investigates problems and gathers all pertinent information in order to address customer complaints.
• Reviews customer complaints, work with Quality Department, process Return Material Authorizations.
• Creates new item numbers in ERP system.
• Creates new customers in ERP system.
• Enters online store orders in ERP system and communicates with customers to address issues as required.