IT - Technical Manager
$71,250-$80,625
•
Bolton, MA
• Direct Hire
• Job Number:273078
• Posted:7/21/2026
Job Description:
The Service Desk Temp will serve as the main point of contact for internal technical support issues, providing deskside and phone support for IT incidents and service requests. This role will be responsible for gathering information, troubleshooting issues, resolving problems during the initial contact when possible, and escalating more complex issues to the appropriate support team. The position will support desktops, laptops, printers, peripherals, remote access tools, user accounts, and general IT support needs in a fast-paced onsite environment at the Auburn, MA campus.
Requirements
Requirements:
Qualified candidates should have 1–3 years of IT support experience and 1–3 years of call center or help desk experience. Strong knowledge of Windows 10/11, remote desktop support tools, hardware/software troubleshooting, and basic networking concepts such as TCP/IP, DNS, DHCP, and VPN is required. Experience with Active Directory, user accounts, groups, and permissions is also needed. A high school diploma or equivalent is required, and an A+ certification is a plus. Candidates should have strong communication, customer service, problem-solving, time management, and organizational skills, along with the ability to work well in a team and adapt in a fast-paced environment.
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