Our Customer Service Representative acts as the liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. 

Responsibilities:

• Order Management: Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
• Production Coordination: Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
• Answer inquiries regarding product specifications, lead times, and order status via phone or email.
• Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
• Maintain accurate, up-to-date customer records, notes, and interaction logs.